1. Plug in your mouse and keyboard to any USB ports on your media box

2. Make sure your media box is connected to your office WiFi or Internet cable and can browse websites. If not, please consult your IT staff.

3. From your keyboard, press Ctrl+Alt+Delete buttons all at the same time.  You will see this screen below. Click Start Task Manager.

4. From Task Manager, go to Processes tab.select

Select cmd.exe, select End Process.

Select SignageController.exe, select End Process.

Select SignagePlayer.exe, select End Process.

Now you should see the desktop.

5. Make sure you have the Internet on this computer. Click the link below to download and run our pre-configured TeamViewer program

DOWNLOAD HERE

 

6. Follow the instruction step by step to complete the installation.

(Choose all the default options, but make sure to put your practice name and the given password in the right fields.)

 

Next.

 

Choose Company / Commercial use. Next.

Accept. Next.

Next.

Put your practice name in the first field.

Fill the password vuecare123 into BOTH the second and third fields.

Finish.

Wait for a second until you see Developer and [email protected],
then click Allow and finish.

 

When you see Request help from Developer, you are done.

Now, you can unplug your mouse and keyboard, and put them aside. You won't need them for a very long time. If anything goes wrong, as long as your media box is connected to the Internet, we will remotely log in and fix it for you.

Please call us at 410-309-0404 during office hours, so that we can finish the rest of the update.

Thank you so much for your help!